Delivery & Return
Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
Return & Refund Policy:
On the rare occasion if your product is damaged, defective, incorrect or incomplete at the time of delivery, the first thing you should do is notify Deshi Shops support through support deshishopsbd@gmail.com or contact us through our website.
Return Policies are not applied for All Products. Desi Shops only follows the rules of the mother company. But does not provide any return policy or warranty on its own. Desi Shops only takes responsibility for servicing the products of the company whose products have warranty service or return policy.
Some Products have opportunities Return request must be raised within 24 hours from the point of receiving the item and then we will guide on next steps. If we ask you to return, then send it back to our collection point within the next 24 hours from the point of informing. The customer would need to cover the costs associated with the return of the item back to our collection point.
Post Investigation:
If the item is found damaged/faulty/not working/wrong model/wrong size or color purchased, then we will either replace the item or will provide a full refund depending on your preference.
On the other hand, if the item is not found faulty, then we will communicate with you. Then deliver the item as per its primary delivery method and the cost associated with the delivery will have to be covered by the customer.
Change of mind does not qualify for a refund.
Issuance of Refunds
The processing time of your refund depends on the type of refund and the payment method you used.
The refund period/process starts when Deshi Shops has processed your refund according to your refund type.
Refunds will be processed to the payment type you used within 5-10 working days
Cancellation Policy
After the payment for an order has been made it cannot be canceled.
Below is the list of cases where returns, exchanges, warranties and refunds are not applicable:
• If the product is burnt or physically damaged
• Any kind of software or digital products
• Clearance sale products
• If the product’s intact seal or sticker is removed
• Any kind of accessories or chargers or adapters with the product
• Any gift item or prize that is given free of charge
• If the product has no scratches or stains or is in resalable condition
• Compatibility issues with any third party hardware or device or app or software that is not a default feature of the product
If you find any problem after checking the product as soon as possible, please make a written complaint to us. In this case, email will be given top priority, but for small problems or how to operate a product, please call the call center or inbox us on Facebook for help. can take
If any product needs to be returned, it must be properly boxed or in a separate bag (no tape on the product box) with all papers, boxes, accessories, warranty cards, stickers, labels, gift items etc. provided along with it and courier to our office address. Have to do it or send it yourself or someone else. In this case, if there is an opportunity to pick up the product from your location, we will try, but in that case, you have to pay the courier charge in advance.
Product returns must be in resalable condition, product returns will not be accepted if any parts are missing or the box is damaged. If everything is fine after receiving the product, after checking the product, if everything is fine, refund will be arranged .
If there is any fault in the product, we will bear the delivery charge (Tk 80 within Dhaka and any additional courier charge outside Dhaka Tk 160 will have to be paid by the buyer) but in case of change of mind or dislike or other cases, courier charges and other payment settlement. All charges are to be borne by the customer.
At the time of refund, if the customer has received any cashback and gift on that order, it will be taken back from the customer. The remaining amount will be refunded after deducting the amount of cashback. Click here to learn more about our refund policy!
Items Warranty: Miyako, Disnie, Kiam have 1 year warranty service free for 1 year. But China products has no warranty services.
For Complain or Return Products Please Call – +8801972090033
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
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Standard delivery Get it in 3-5 working days in Dhaka & All BD. |
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Orders over 5000 Taka: All day delivery. Order anytime: |
FREE |
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In Dhaka Delivery Charge 70-150 Taka As products Size |
CONDITIONS |
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last Order Time 5Pm Everyday |
Conditions |
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Emergency Delivery in Dhaka From Direct Office.: +8801972090033 |
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Emergency Delivery Order Time: Within 3 Pm Everyday. Delivery Charge per kg |
200 Taka |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
200 Taka Per Kg |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Warranty Items
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Which Items Are Under Warranty Services ? |
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Brands Items are allowed under warranty Services. Company Name: Miyako, Kiam, Disnie, Sokany, Niyama |
Warranty 1 Year |
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For Warranty Needs Warranty Cards provide by mother company & Money Receipt by Deshi Shops. |
Only Services. |
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Non Warranty Items |
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Some China Products Are not eligible for warranty services. Warranty Products page has warranty issue |
No Warranty |
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For Damage or Fire burn Products will not allow for warranty Services. See Full Details. |
Conditions |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the WoodMart online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
Please Collect Order ID and track Products Locations or Please Call Customer Care -01972090033
Only In Dhaka For Express or Emergency Delivery
SteadFast & Pathao. Sometimes on Sundarban courier
Within Dhaka Possible.
Online store of household appliances and electronics
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